You can place an order completely independently directly from our portal after logging in. You don't need to set a specific password, but an authentication code will be sent to the email address you entered. If you don't receive the code within 5 minutes, please check your spam folder.

No, only delivery times may vary. Products immediately available and in stock are indicated in the quantity ready for shipment. Larger orders can be placed by contacting us using the form at the bottom of this page.

Depending on the item and quantity, volume discounts may apply. Contact us with the model code and desired quantity for additional details.

To request product customizations or special machine setups, submit your request using the form at the bottom of this page, specifying the desired machine model and the required modifications. You will receive a quote with costs and delivery times.

Freutek srl is based in Italy and therefore sends electronic invoices through the Revenue Agency's SDI (Sending Information System). To this end, when placing your order, it's important to include the unique code or certified email address to be used for electronic invoice forwarding in the VAT number field, separated by a dash (-). Example: IT12345678910 – A7XY5J

Absolutely. Simply indicate your desired delivery address in the "Ship to" section during checkout. The billing address will retain the data saved in your account.

Our e-commerce site offers several payment options. During checkout, you can choose from the most common payment methods: credit card, bank transfer, or digital payment methods like Klarna or PayPal.

Yes, all amounts are net of applicable taxes. Taxes may vary depending on the destination of the goods. In any case, standard VAT will be applied during checkout, subject to adjustments or refunds, where necessary, based on company documentation received.

The invoice will be sent to your registered email address. If you don't receive it, check your spam folder or contact us using the form at the bottom of this page, specifying the order you need assistance with.

No. Shipping costs are calculated during checkout based on your desired delivery address.

Under standard operating conditions, for orders of in-stock goods, processing and shipping may take up to 72 business hours from receipt of the invoice. The banking processing times for the selected payment method must therefore also be taken into account.

Yes, you will receive tracking via email from a @freutek or @dhl address. Please check your inbox carefully to ensure it hasn't been moved to SPAM. If so, please remember to allow our communications by adding our domain to your safe senders for future emails (right-click -> report/junk -> add to safe senders/not junk).

Yes, you can choose the "Collect at the store" option to use your own carrier or company vehicle to collect the goods. Remember to submit your collection details using the form at the bottom of this page and proceed only after we confirm the goods are ready.

Delivery times may vary depending on the destination. Use the tracking code to monitor the delivery status directly on our partners' portals and contact us using the form at the bottom of this page if you still need assistance.

Depending on weight and volume, delivery may be made by van or heavy-duty truck. If your address has transit restrictions, please include them in the order notes and contact us for specific arrangements.

If you have purchased goods weighing more than 25 kg, hand delivery may not be possible. In this case, you must ensure you have a suitable means of unloading the vehicle, such as a pallet jack, stacker, forklift, or overhead crane. For specific arrangements, clarifications, or details regarding packaging, please contact us using the form at the bottom of this page.

Be sure to sign the delivery note with a specific reservation that notes the visible damage and potential implications. Take photos of the damage and include the delivery carrier's details. Within 7 calendar days of delivery, submit the documentation to us to initiate a claim. Without this documentation, you will not be able to receive insurance coverage for the goods.

Consult your user and maintenance manual in the "Installation" section. If you still have questions, contact us using the form at the bottom of this page.

If the part you need isn't available for sale on our e-commerce site, or if you're unsure which part to choose, contact us using the form at the bottom of this page. Be sure to specify the part you need, the model of the item you own, and the serial number, if applicable.

Of course, please use the form at the bottom of this page and remember to include your order number and the details of the machine you need assistance with.

Stop use immediately and verify with the manual that you have performed all startup procedures as instructed. If the problem persists, contact us using the form at the bottom of this page. Remember to include the machine model and as many details as possible regarding the fault to expedite the diagnostic process.